Legal

Refund Policy

Last updated 27 October 2026

Activated licenses are non-refundable. A purchase code that was never activated can be refunded within 14 days.

Why activated licenses cannot be refunded

Scops license keys work offline, on servers that may never reach the internet. Once a key has been issued it cannot be switched off, so a license cannot be taken back. Try the free Community edition on your own databases before you buy.

What can be refunded

A full refund, if you ask within 14 days of the payment and no license key has been issued with the purchase code from that payment. When we refund, the purchase code is cancelled.

What cannot be refunded

• A purchase whose code has been activated on any server.
• A renewal payment once a key has been issued for the renewed year.
• The unused part of a year.

Renewals

Cancel at any time before the renewal date to avoid the next charge, from the link in your receipt email or at paddle.net. If you were renewed and have not activated the new year, the 14-day rule above applies.

How to ask

Find your order at paddle.net, or email support@scops.dev with your order number. Paddle, our Merchant of Record, refunds to the original payment method.

Your statutory rights

Nothing in this policy affects rights you have under consumer law. If you buy as a consumer where a right of withdrawal applies, you ask at checkout for the license to be delivered at once, and you lose that right once a license key has been issued.